When the delivery window starts
The delivery window shown at checkout starts after payment succeeds and we have complete, usable information for the reading. If we contact you to clarify missing or inconsistent details, the window pauses until we receive your reply.
Delivery speeds
Available Standard, Priority, and Express windows and their current prices are shown at checkout. Some products include a faster delivery tier. Your receipt and order summary identify the window selected for that purchase.
If a paid delivery upgrade is late
If the finished reading is delivered after the promised window for reasons within our control, contact us and the paid delivery-upgrade fee will be refunded. The reading’s base price is not automatically refunded solely because the delivery upgrade was late. This remedy is additional to any rights you have under applicable law.
Missing, damaged, or incorrect files
If a download or audio file is missing, corrupted, inaccessible, or does not match the order, email us with the order email address. We will investigate and, where appropriate, replace or correct it within a reasonable time.
Cancellations and changes
Contact us immediately if you want to cancel or change an order. Personalised preparation may start soon after payment, so the available remedy will depend on the work already performed, any digital content already supplied, and your statutory rights. We will confirm the options before making a paid change.
How to request help or a refund
Email astrara.info@gmail.com from the address used at checkout. Include the product name, order date, and a short description of the problem. Approved refunds are returned to the original payment method; banking times can vary.